At Moon Muse, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

  • Time Frame: You may return eligible items within 14 days of receiving your order.
  • Condition: Items must be unworn, unwashed, unaltered, and with all original tags and packaging intact.
  • Hygiene Policy: For hygiene reasons, lingerie, underwear, and stockings are non-returnable unless faulty.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Exchanges

  • We offer size and style exchanges on eligible items if the preferred product is in stock.
  • Contact our support team to arrange an exchange before sending anything back.

Faulty or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of delivery.
  • We will arrange a replacement, refund, or store credit, depending on your preference.