Welcome to Moon Muse.
These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from www.moonmuse.co.ke, you agree to these Terms in full.

Please read them carefully.

1. Overview

Moon Muse is an online retailer specializing in lingerie, stockings, bras, corsets, night clothes, and gowns. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors.

2. Eligibility

You must be at least 18 years old to use this site or make a purchase. By using this website, you confirm that you meet this requirement.

3. Products & Pricing

  • All products are subject to availability.
  • We reserve the right to modify or discontinue any item at any time without notice.
  • Prices are subject to change but will not affect confirmed orders.
  • We make every effort to display products and colors as accurately as possible, but cannot guarantee exact color representation on all screens.

4. Orders & Payment

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason.
  • Payments are securely processed via trusted third-party platforms. We do not store your full payment information.

5. Shipping & Delivery

  • Shipping rates and estimated delivery times are provided at checkout.
  • Moon Muse is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.

6. Returns & Exchanges

Please refer to our Return Policy for details. Note that certain intimate items are non-returnable for hygiene reasons unless faulty.

7. Intellectual Property

All content on the Moon Muse website — including images, product descriptions, logos, and design — is the property of Moon Muse and may not be reproduced without written permission.

8. User Conduct

You agree not to:

  • Use the site for any unlawful purpose
  • Interfere with the site’s operation or security
  • Upload or transmit viruses or harmful code

9. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Limitation of Liability

Moon Muse shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Governing Law

These Terms are governed by the laws of [Your Country/Region], without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the site after changes implies acceptance of the new Terms.